Every research environment is different. That's why our support team ensures that Key Solutions products align perfectly with your workflows, compliance rules, and research pace.

Organize Records

All products are configured to precisely match your institution's research and compliance workflows.

Expert Implementation

Our project team manages rollout and training so you're productive from day one.

Seamless Transition

Move from setup to live use without losing data or interrupting ongoing studies.

Continuous Optimization

Regular updates and enhancements keep your system aligned with new projects, policies, and reporting needs.

Product Support Offerings

Implementation & Configuration

Set up your system to match your institution’s workflows, ensuring every module works the way you need it to.

ProjectManagement

Our team of experts plan and oversee every step, from setup to launch, and ensure your system runs smoothly and on schedule.

Testing &Validation

Verify that every feature, form, and workflow performs as expected before your system goes live, reducing post-launch issues and compliance risks.

Training

Get hands-on sessions for administrators, reviewers, and researchers to ensure everyone can use the product confidently from day one.

Hosting & Maintenance

Keep your research system stable and secure with monitored hosting, regular updates, and performance checks that prevent downtime.

Help Desk

Receive prompt technical and functional assistance from our in-house support team whenever questions arise.

Custom Development

Request tailored enhancements or new modules to fit specialized research programs or institutional requirements.

System Integration

Connect your existing applications, databases, and reporting tools for seamless data exchange across your research ecosystem.