Key Solutions Services

Product Support

The Key Solutions Integrated Research Administration and Compliance System is designed with complete flexibility to adapt to your specific research facility processes and workflow. To ensure that your Research Administration and Compliance System is fully functional, we offer professional support including Project Management, Implementation, Testing, and Training.

One of our key strengths is our core expertise in project management — performing entire development of projects for clients to help them meet their business goals. In order to ensure timely and flawless implementation, we work in partnership with our research clients to create a project team that includes product developers, project managers, technical managers and business analysts from Key Solutions. With inputs from the team, we develop a project plan that includes a work breakdown structure, baseline schedule, formal communication plan, risk management plan, quality plan and success criteria.

With the detailed plan in place, we use our proven best practice methodology to perform the project implementation, configuration, optional customization, testing, validation, and training.

To further guarantee the support of your system and your ongoing research projects, we provide several optional product support services including Hosting; Remote Maintenance to ensure maximum uptime of the system and continuous improvement; Help Desk to resolve end-user questions; Custom Development; and System Integration to enable data exchange between applications.